Our Patient Group
Our meetings are informal with GPs and staff providing news and updates about the services we provide. We often ask for advice and feedback to help develop and improve our services. We also discuss what is going on in the wider health community. Each year our Patient Group helps us to prepare a patient survey and to agree action points from your feedback.
Meetings are held approximately bi-monthly, from 7-8.30pm. If you would like to join us please tell a member of our reception team or email us at firstname.lastname@example.org
If you are unable to attend or prefer not to attend the meetings but still wish to be involved we can add you to our Online Patient Group and send you information and also seek you opinions and feedback from time to time via email. Please click below to join our Online Patient Group:If you would like to speak to a member of our Patient Group to find out more, please let us know and we will arrange for them to contact you.
You can read the minutes of our last meeting below:
Patient Group Meeting: Tuesday 5 February 2019 – 7-8pm
Concert for Lutterworth – organised by a member of the public and funds raised will be used to buy equipment, firstly, for the community room to support the Dementia Share and Care Group and any remaining funds to be divided between the two Practices for medical equipment. Stop Press £3218 raised!
New GPs – Our 2 new GPs, Callum Colquhoun and Farrah Mushtaq, have settled in well and are getting involved with the Practice.
Medical Students- information is being issued to patients as follows:
We are pleased to announce that we now have medical students placed at the Practice as part of their training. If you do have an appointment with a medical student, one of our established GPs will either be with the student for the whole of the appointment or will review you fully and ensure you have been provided with the appropriate care and advice before you leave the Practice.
If you are booked an appointment which will include seeing a medical student, we will let you know.
By training medical students we are helping to secure the future of General Practice and we hope that our patients will be supportive of this.
Patients who see medical students are allocated longer appointment times and we do appreciate that this might not be convenient for all of our patients - please let us know if you would prefer not to see a medical student. However, if you do specifically wish to be involved in this initiative, please let us know when you are booking your appointment and we will try to accommodate you.
Aneurysm Screening – taking place in April at the Practice. It is a very important initiative as it helps to identify if a patient is in danger of having an aortic aneurysm. The programme has been running for 20 years and all men in their 65th year are offered this screening. Patients are invited to attend but if any patient feels they have been missed they are able to call the helpline and arrange an appointment.
Diabetic Retinal Screening – taking place again at the Practice, this year from 7-28 March. Patients are invited to attend for screening at the Practice with appointments lasting 30mins.
Clinical Commissioning Group Items
Accessing care when your surgery is closed
Diana briefed the meeting on the recent area meeting regarding integrated care encompassing all services within the city, county and Rutland. Diana also reported that there is a scheme whereby volunteers visit patients who have been discharged from hospital but live alone (may have carers but no family close by) and this helps patients to recover more quickly.
The new Urgent Care service which has been procured by the CCG will run from all 6 localities and includes Feilding Palmer for South Blaby and Lutterworth. With the exception of Oadby, to reduce confusion for patients and encourage use of the service as an alternative to acute services, all services will have the same opening hours 6.30pm-9.00pm Monday-Friday and 9.00am-7.00pm at the weekends and bank holidays. The only exception is at Feilding Palmer where the service is only available at weekends and bank holidays. There is insufficient demand there for a weekday evening service. This will be a walk-in service as well as directly booked from both 111 and the Practice.
First Contact Plus
A copy of services accessed from First Contact Plus to follow.
Patient Survey – We need to undertake a patient survey to find out how easy our patients believe it is to access GP appointments. The Questions have been provided by the CCG and we will be carrying out the survey during the week of 25 February. A copy of the questionnaire is attached and we will send the results to you for comment after the survey has been completed.
Over the Counter Medication (OTC)
The question of the prescribing of OTC medication is periodically discussed but the campaign to move away from prescribing these items is not highly supportive. We want to ensure that there are no anomalies across our local group but are conscious that some patients with chronic diseases who require these items should not be expected to purchase these items OTC. There may be some leaflets on this topic being distributed locally around Lutterworth.
Any other business
The suggestion of a water cooler/water fountain in the waiting room was made using the proceeds from the recent Concert and we will investigate this and report back at the next meeting.
Pot holes in the car park/entrance/exit to Feilding Palmer hospital – we will discuss this with the landlords in the first instance.
Withheld Telephone Number – traditionally all practices have withheld the number when calling patients to ensure privacy, however, we understand that many patients are reluctant to answer a call with a withheld number. We are currently looking at options whereby a number will show up when you are called from the Practice – you will not be able to call back on this number but at least you would be able to programme it into your phone to be able to identify the Practice calls.
Problems obtaining medications – Dr Johnson briefed the group on the challenges facing the NHS with regard to the fulfilling of prescriptions. The Government is working closely with the NHS and suppliers to make sure medicines and medical products continue to be available in all scenarios. Occasionally, however, the NHS does experience temporary shortages of specific medicines. If this happens, you will be prescribed the best alternative to your usual medication as is normal practice. This will ensure that your treatment continues as normal.
This will typically be a different brand of medicine or perhaps lower strength medicines to make up the same dose. On rare occasions, it may mean a different medicine to do the same thing, but prescribers will be supported on how best to do that should it be necessary.
There was some concern that these shortages were connected to Brexit – for information concerning medications post-Brexit, please see our newsletter attached.
Dates of meetings for 2019:-
2 April, 2 July, 8 October, 3 December
Friends and Family test
The practice would like to remind patients to take part in our short Friends & Family test each time they visit the surgery.
Please click / tap below to take part
National Association for Patient Participation
Patient participation is a unique partnership between patients, GPs and their practice which is essential to and results in high quality and responsive care.
Patient Participation Groups (PPGs) work in partnership with their practices to:
- help patients to take more responsibility for their health.
- contribute to the continuous improvement of services and quality of care
- foster improved communication between the practice and its patient
- provide practical support for the practice and help to implement change
For more information please visit the NAPP Website.
You can view their latest news here.