Our Patient Group
Our meetings are informal with GPs and staff providing news and updates about the services we provide. We often ask for advice and feedback to help develop and improve our services. We also discuss what is going on in the wider health community. Each year our Patient Group helps us to prepare a patient survey and to agree action points from your feedback.
Meetings are held approximately bi-monthly, from 7-8.30pm. If you would like to join us please tell a member of our reception team or email us at firstname.lastname@example.org
This year the meetings will take place on:
|Tuesday 10th October 2017|
|Tuesday 5th December 2017|
If you would like to speak to a member of our Patient Group to find out more, please let us know and we will arrange for them to contact you.
If you are unable to attend or prefer not to attend the meetings but still wish to be involved we can add you to our Online Patient Group and send you information and also seek you opinions and feedback from time to time via email. Please click below to join our Online Patient Group:
You can read the minutes of our last meeting below:
The Wycliffe Medical Practice
Patient Group Meeting: 11 July 2017
Attendees: Dr Johnson, Alison Shenton, Lynda Watts.
How to get the most from your consultation leaflet
The leaflet has now been printed and included in the latest newsletter, notices have also been put up on the tripod notice board and it will be added to the website in due course. There will be copies of this leaflet available for patients in the waiting room.
The Practice had held off making any changes to the car parking arrangements during June as we were awaiting the impact of the changes in town. The group was asked if anyone had any updates to share but to date, no changes have been forthcoming. We are liaising with the landlords and currently gathering further information on the solutions available and will keep the group informed of any new developments.
DNA – patients not attending appointments
The issue of DNAs was raised and Dr Johnson explained that we do send out text reminders at 11am 1 working day before an appointment. A letter is also sent to repeat offenders, however, many of these patients lead chaotic lifestyles (substance/alcohol abuse, anxiety issues) and may make their appointments on “a good day” but when they are due to see nurse/GP they are often “not in a good place”. Dr Johnson did point out that WMP compares favourably against city practices in this regard. It was also mentioned that there is a higher chance of non-attendance at pre-bookable appointments with nurses/GPs and that in the case of nurses some of these appointments can be for 30/40mins and therefore have a huge impact. We continue to use the letter format approved by the PG at an earlier meeting.
National Diabetes Prevention Programme
The Practice has been actively involved in working with the organisers and as a result there will be sessions held, on an ongoing basis, in the Community Room at WMP. The programme, which is evidence based, will have sessions running throughout the year which will enable us to reach a significant number of patients who otherwise would have found it difficult to access this programme due to location and timing of sessions. Patients who are at risk of developing Type 2 diabetes will be invited to attend these sessions.
Dr Johnson explained that patients are identified in a number of different ways
- those with chronic diseases already have annual reviews which lend themselves to highlighting at risk patients
- via NHS Health Check route, available to 40-74yr olds
- General consultations, a GP may request blood tests and include HbA1c if patient presents as high risk, eg overweight, 50+, high blood pressure, etc
The risk of developing Type 2 diabetes is increased greatly by having a high BMI.
We currently have about 4% of our patients living with diabetes which is significantly lower than in other areas of the county. However, the Practice is the highest referring practice for diabetes prevention in Leicestershire as we are keen to encourage our patients to take advance of this resource to help safeguard their future health.
There will be posters displayed in the surgery to advertise this programme, along with general booklets for patients and links to the website for further information.
We hope to report back to the meeting in October with uptake as we should have started sessions by then.
There are currently two initiatives running where participation helps to shape services for the future.
Healthier In Mind
Mental Health Services wish to better understand what local people need and are asking patients to participate in this survey. The results will help to better shape future services in this area. Early intervention prevents complications later on and is a cost effective way to treat patients before the need for expensive medication and prolonged hospital admissions.
To complete the survey online go to www.surveymonkey.com/healthiermind
Harborough District Council is asking residents to participate in a survey on leisure facilities in the area.
To complete the survey online go to www.harborough.gov.uk/active or alternatively call 01858 88282.
Extended Summary Care Record
This is the information that emergency services are able to see, so if a patient presents at hospital or is dealt with by emergency services, access to the patient’s record will enable quicker access/diagnosis/treatment.
Currently the scheme is “opt in” rather than “opt out” but having this access makes a dramatic difference. Dr Johnson explained that medically there is no reason not to share your record and illustrated this with a hypothetical example,
If a young person presented at A&E with fast heart rate and asthma wasn’t shown as issue, they would be given beta-blockers, however, if asthmatic, this medication can be fatal.
It was suggested that the Practice demonstrate the impact by showing the Patient Group an example of a patient and the difference in access for the emergency services if a patient does not opt in. The Practice could then say that the Patient Group actively endorses the sharing of information which would be powerful and likely to encourage more patients to opt into scheme.
We will look at organising this for the next meeting in October. It was also suggested that we hold a Summary Care Record evening with a myth busting session and concerns around sharing summary care records could be discussed.
CCG Consultation on Closure of hospital
As per minutes of May meeting, capital hasn’t materialised. STP Plan is going to be reworded but hospital cannot close without public consultation period. Alison believes something may happen around September 2017 with consultation period January-March 2018.
Meeting closed at 8.10pm with Dr Johnson/Alison thanking all members for attending.
Date of next meeting – Tuesday 10th October 2017.
Friends and Family test
The practice would like to remind patients to take part in our short Friends & Family test each time they visit the surgery.
Please click / tap below to take part
National Association for Patient Participation
Patient participation is a unique partnership between patients, GPs and their practice which is essential to and results in high quality and responsive care.
Patient Participation Groups (PPGs) work in partnership with their practices to:
- help patients to take more responsibility for their health.
- contribute to the continuous improvement of services and quality of care
- foster improved communication between the practice and its patient
- provide practical support for the practice and help to implement change
For more information please visit the NAPP Website.
You can view their latest news here.