Our Patient Group
Our meetings are informal with GPs and staff providing news and updates about the services we provide. We often ask for advice and feedback to help develop and improve our services. We also discuss what is going on in the wider health community. Each year our Patient Group helps us to prepare a patient survey and to agree action points from your feedback.
Meetings are held approximately bi-monthly, from 7-8.30pm. If you would like to join us please tell a member of our reception team or email us at firstname.lastname@example.org
If you are unable to attend or prefer not to attend the meetings but still wish to be involved we can add you to our Online Patient Group and send you information and also seek you opinions and feedback from time to time via email. Please click below to join our Online Patient Group:If you would like to speak to a member of our Patient Group to find out more, please let us know and we will arrange for them to contact you.
You can read the minutes of our last meeting below:
Patient Group Meeting: 4 December 2018
We have recently recruited two new experienced receptionists to the team – both of whom have worked previously in the NHS. A new administrator, Catherine, will be joining us to replace Cat who has left to travel the world. Catherine has also previously worked within the NHS in high level IT roles and will take over Cat’s duties in addition to dealing with the practice website.
Dr Fraser recently left the practice and we will be joined by Dr Callum Colquhoun who will be working 3 days per week from the New Year. He has currently been working 1 day a week so has already got to know many of the team members. A second salaried GP, Dr Farrah Mushtaq, will also be starting in January. We are very pleased to have found these two experienced, excellent GPs to join our team, especially in the current climate where many general practices are having difficulty recruiting new doctors.
From February 2019, a new project will be launched at the Practice with 5th year medical students. We have joined a hub of other practices south of the city, to deliver this positive endeavour. The students will spend 7-8 weeks based at the Practice and will see patients in 30 mins appointments and take their history after which the GP will join the consultation to monitor. The students will also have the opportunity to spend time with the HCAs and be involved in audits which is very useful in terms of clinical governance and provides good experiences. In addition, offering this initiative will hopefully help with subsequent recruitment going forward.
Christmas Opening Times
The Practice will close at 4pm on both Christmas Eve and New Year’s Eve. Historically, Christmas Eve is busy during the morning but usually winds down during the afternoon. GPs and staff will be here to ensure that patients are seen but we are hoping that everyone will be able to leave by 6pm.
The Harborough District Council employed car park attendants are out in force and have been issuing notices/fines to drivers who do not adhere to the regulations, including those parking outside the designated parking areas. We have displayed notices to make sure that all our patients are aware and do not get caught out.
Our train track has kindly been restored and we have now added some new rolling stock, however, there is a shortage of trains and we would be grateful for any donations of wooden trucks, engines, etc.
Acute Access Plan
The CCG have asked GPs to look at ways to increase the availability of appointments in an effort to decrease the number of patients ending up at hospital. Plans have been submitted and a questionnaire will be compiled and a national patient survey will be randomly sent to patients who have used the GP service within the last six months. The target is to have appointments for 2% of the practice list which would equate to 200 appointments daily – we are currently over 2%. The timescale is very limited (31st March 2019) and if successful with our plan we would proposed to use the funding available to book locums we know and use regularly which would give us an additional 300 appointments per month.
We are also currently tweaking our phone system and the improvements made to date have helped in particular with how the calls are held and allocated.
In conjunction with the Masharani Practice and Countesthorpe, we are offering appointments with an Advanced Nurse Practionner, Krystal Hurley, for patients with urgent minor illness symptoms. Krystal is currently spending 2 sessions per week here – by jointly working together we can ensure that the same service is provided to all 3 practices.
Patient Group Items
Role of Patient Group
In response to the request to clarify the role of the patient group, Dr Johnson explained that, as a practice, we are keen to ensure that the patient group are aware of developments we are looking at, take part in discussions regarding any proposed changes and ask questions of the practice. In the past, the patient group have encouraged other patients to complete surveys, give feedback and comments, etc. To date, communication has been pretty successful. If the group felt that they would like a presentation giving details of performance in particular areas, what we are doing quality wise with long term management, etc, then this is something we would be happy to share.
It is also worth remembering that members can attend the Networking Events run by the local CCG – I have spoken to Becky Hunt and she will let us have the dates of the meetings in 2019 once they have been agreed.
Any other business
Local Area Co-ordinator
Lynne Brydon-Graham runs a drop in coffee morning on the first and third Wednesday of each month between 9.30 & 11.30. This is an opportunity for local people who are maybe feeling isolated socially or of low mood. Alison reported feedback from one patient’s daughter who said that her mum had found that dropping in to this session helped improve her mood and reduced the time spent thinking about her ailments.
Fund Raising Activity
A concert to raise funds for the Practice is to be held at Lutterworth College on 9th February 2019. Tickets are being sold locally (not at the Practice) at £10.00 per person and profits from the concert given by local performers will come to the Medical Centre.
AAA for Women
The Wycliffe Medical Practice has participated in a pilot study for aortic aneurysm screening for women. The study has run over 3 months with a clinic once a week here at the practice and we will be interested to see the results of the programme in the future.
Dates for meetings in 2019
5 February 2 April 2 July 8 October 3 December
Friends and Family test
The practice would like to remind patients to take part in our short Friends & Family test each time they visit the surgery.
Please click / tap below to take part
National Association for Patient Participation
Patient participation is a unique partnership between patients, GPs and their practice which is essential to and results in high quality and responsive care.
Patient Participation Groups (PPGs) work in partnership with their practices to:
- help patients to take more responsibility for their health.
- contribute to the continuous improvement of services and quality of care
- foster improved communication between the practice and its patient
- provide practical support for the practice and help to implement change
For more information please visit the NAPP Website.
You can view their latest news here.